Has the access to the mail or the account been lost?

If you have lost access to your account, try to restore access using the recovery form and follow the instructions in the mail https://cryptorg.net/en/request-password-reset 

If you have lost access to the mail, try, firstly, to restore access to the mail using SMS and secret words, or contact the support of the mail service. If you still cannot restore access to the mail, please, contact support — [email protected] or admin in chat https://telegram.me/cryptorg_eng