Was the money deposited at replenishment?
If you fund your account on Cryptorg with a bank card or Yandex money, check first whether the funds have been debited from your account. Sometimes there are problems with the bank, and the money is just not written off. If you still have money written off, but did not receiveon your balance, please contact support, [email protected] or admin in chat https://telegram.me/cryptorg_rus. Attach a screenshot with the payment in your letter. Please do not give your bank card details to anyone!
If you replenish your account with Bitcoin, you should first check the correctness of the introduction of the wallet for payment. You can also check the transaction on the blockchain, whether it appeared there.
Sometimes there are delays in Bitcoin network, especially when withdrawing from exchanges, so the transaction can take from 20 minutes to 2 hours. If, after all, the transaction has been carried out, and the balance is not replenished please contact support, [email protected] or admin in chat https://telegram.me/cryptorg_rus, attaching a screenshot of the payment, the hash of the transaction or the block.
Pay attention! We only accept payments in Bitcoin (BTC) if you send other coins to the specified wallet, they will not be deposited and the balance will not be replenished.